Marketing | Quadient

Quadient utilises its own CXM portfolio to win over talent

Read more about Quadient utilises its own CXM portfolio to win over talent

Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalised, automated communications leveraging customer journey mapping and emotion scoring.

12 RFP answers you need before signing your SaaS CCM contract

You’re overhauling CCM, investing in customer communications solutions to transform customer experience and gain a competitive edge. You’ve spent the la

Read more about 12 RFP answers you need before signing your SaaS CCM contract

The case for cloud-based customer communications

Where we were (CCM), where we’re going (CXM)

We’ve talked a lot recently about

Read more about The case for cloud-based customer communications

Health Insurer wrangles tangle of outbound communications with Quadient Inspire Flex

Read more about Health Insurer wrangles tangle of outbound communications with Quadient Inspire Flex

Business Woman Standing and Showing Thumbs up in Working Office. Healthcare and Business Concept

Case Study

Learn how a health insurer used Inspire Flex, a reliable CCM solution, to manage and deliver their customer communications. Download our case study.

Quadient and Plexus Tech strengthen their strategic alliance to empower customer communications

Thumbnail Quadient and Plexus Tech strategic alliance to empower customer communications

Quadient, a global leader in customer-centric communication solutions, is pleased to reinforce its partnership agreement with Plexus Tech, a prominent technology company specializi

Read more about Quadient and Plexus Tech strengthen their strategic alliance to empower customer communications

What is CCM? A crash course for beginners

three people smiling in an office with the two men shaking hands

We all know that companies compete today based on customer experience.

Read more about What is CCM? A crash course for beginners

Quadient Named a Leader in the 2021 SPARK Matrix™: Customer Communication Management

Read more about Quadient Named a Leader in the 2021 SPARK Matrix™: Customer Communication Management

Analyst Report

Quadient is proud to have been named a Leader in the SPARK Matrix: Customer Communication Management, 2021. Download a complimentary copy of the report here.

CCM’s essential role in the Asia Pacific CX ecosystem

Read more about CCM’s essential role in the Asia Pacific CX ecosystem

White Paper

CCM is evolving from its modest roots as a standalone solution to a vital component of customer experience management. Click here to download our whitepaper to find out more.