Quadient Advances Leader Position on the Aspire CCM-CXM Leaderboard 2024 Q3
Match your unique CCM needs to technology providers with demonstrated excellence. Get Premium Access to the 2024 Q3 Aspire CCM-CXM Leaderboard to unlock detailed vendor scoring, exclusive analysis, and dynamic filters for all seven market segment grids!
Do Energy Suppliers Around the World Provide Their Customers a Positive CX Along the Customer Journey?
IDC surveyed 1,730 energy consumers worldwide to assess their satisfaction with energy suppliers' communications and interactions. Part 5 of the survey series examines how customers rank CX performance across various aspects of the customer journey.
Energy Customer Interactions and Communication Channel Preferences
Unveil the consumer point of view on energy supplier interactions and leveraged channels in this IDC Survey report, which examines key findings from a survey of 1,730 energy customers around the world.
SPARK Matrix™: Customer Communication Management, 2024
Quadient is proud to announce our position as Technology Leader on the 2024 SPARK Matrix™ for CCM, by Quadrant Knowledge Solutions. Explore the latest market trends, vendor rankings, and competitive analysis with complimentary report access.
Quadient is a Leader on New Aspire IXM Grid
Quadient is proud to position as a Leader on the newest grid of the Aspire CCM-CXM Leaderboard—the Interaction Experience Management (IXM) grid. Get complimentary Premium Access to discover leading vendors in the emerging customer interaction software space.
IDC MarketScape: Worldwide Automated Document Generation and CCM 2024 Vendor Assessment
Download a complimentary copy of the IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment - the industry's premier vendor assessment tool.
Quadient Named a Leader in the 2021 SPARK Matrix™: Customer Journey Mapping
Quadient is the only Customer Communications Management (CCM) solution provider to be featured and named a Leader in the SPARK Matrix™ for Customer Journey Mapping
The Future of Customer Communications in EMEA: Unlocking the Power of CCM
Explore the latest research paper, collaborating with IDC, focusing on key strategies, technologies, and investments driving customer experience in EMEA.
The Five Signs Your Customer Communications Management Platform is No Longer Serving You
Customer communications technology is evolving faster than ever, but not all CCM platforms are keeping up. If you've reached a crossroads with your vendor, this Guide provides the insights needed to make the right choice. Assess your platform against the five warning signs of a CCM in decline.
Understanding changing ownership of CCM technology in CX-led organizations
As businesses become more CX-focused, modern tech must be met by new organizational structures. Discover how you can achieve Customer Experience Management (CXM) maturity by transferring communications ownership to those who know your customer journey best.