Case Study

As a leading player in the insurance sector, LALUX undertook a major digital transformation to modernise customer communication. The goal? To migrate to Quadient Inspire to optimise document management and digitise processes that were still heavily dependent on paper. Find out how the LALUX teams successfully completed their CCM migration.

A Nordic energy company boosted efficiency & compliance with Quadient's Inspire Digital Vault, streamlining document management & retrieval.

Eclipse Group, based in The Netherlands, provides Customer Communication Management (CCM) Hosted Managed Services. Leveraging Quadient Inspire Flex technology, Eclipse has developed a reliable and scalable CCM as a Service (CCMaaS) solution designed to streamline and enhance customer communication processes.

Facing challenges with aging components of their dtCloud platform and increasing inquiries about the future of existing Customer Communications Management (CCM) products, Doctricks was at risk of losing long-term professional services customers. Doctricks selected Quadient's Inspire Evolve to revolutionize its business operations, notably reducing the workload associated with patching, updates, monitoring, and security, freeing up time to focus on crafting quality communications for enhanced customer experiences.

Canon Mailcom Malaysia is a leading provider of document management and processing solutions. With a projected yearly communication volume of 550-700 million, the company plays a critical role in delivering high-quality, timely communications across various channels

Transcosmos Korea (TCK) is a Korean subsidiary of Transcosmos Inc., a distinguished global provider of BPO service. Since its establishment in May 2001, TCK has shown a relentless and persistent growth, rebranding from CIC Korea in August 2009.

Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.

In the UK utilities industry, increasing commoditisation of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimised, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalised and consistent business process that improves customer satisfaction.

Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalised, automated communications leveraging customer journey mapping and emotion scoring.