Health Insurer wrangles tangle of outbound communications with Quadient Inspire Flex

A health insurer with 4 million members and a decentralised Customer Communications Management (CCM) system was unable to get an overall view of their outbound communications. They chose to replace their disparate systems with Quadient® Inspire Flex so that they could create and deliver personalised compliant customer communications across all channels from one centralised platform.

With Inspire Flex, the company had a consistent, reliable CCM solution to manage and deliver their customer communications, with all lines of business now able to take control of their own communications, secure in the knowledge that they could retain the required messaging and branding consistency.

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