SPARK Matrix™: Customer Communication Management, 2024
Quadient is proud to announce our position as Technology Leader on the 2024 SPARK Matrix™ for CCM, by Quadrant Knowledge Solutions. Explore the latest market trends, vendor rankings, and competitive analysis with complimentary report access.
Planning for Recessionary Software Audits
As more software companies get acquired by private equity firms, and as inflation increases, tech vendors are turning to license audits as a way to protect profits. Discover the two key license enforcement approaches and how to effectively challenge them.
The Ultimate Comparison of Cloud Migration Strategies: Pros and Cons
Migrating from your legacy technology to the cloud can transform your business. But what's the best strategy to make it happen? Use our infographic to discover the pros, cons, and ideal use cases for each cloud migration strategy.
How can CIOs drive innovation with MSPs?
Do you know how much time your development team spends on maintenance? 50%? 65%? 80%?
Overcoming CCM migration challenges with managed services
Businesses typically migrate to a new Customer Communications Management (CCM) system every 15-20 years. In the years between migrations, many things can change.
Selecting the right Managed Services Provider (MSP): What CIOs need to know
The right managed service provider (MSP) can overhaul how your business manages its customer communications.
Transform your customer communication with a high-performance SaaS solution
As businesses strive to optimise their customer communication processes to meet changing customer expectations, the need for agile, user-friendly solutions has never been greater. Transitioning to a SaaS Customer Communication Management (CCM) solution is a game-changer for enterprises seeking to streamline operations, enhance user experience, and drive customer growth.
How Randstad successfully migrated its document generation platform (CCM)
Randstad, a leading provider of temporary employment, recruitment, and HR services, needed to upgrade its document generation platform to comply with market demands and regulatory changes. The goal was to ensure a seamless migration while accelerating time-to-market.
How CCM powers digital transformation and enhances customer experience at LALUX
As a leading player in the insurance sector, LALUX undertook a major digital transformation to modernise customer communication. The goal? To migrate to Quadient Inspire to optimise document management and digitise processes that were still heavily dependent on paper. Find out how the LALUX teams successfully completed their CCM migration.
Should your customer communications be managed in the cloud?
Feeling the strain of outdated customer communications? This checklist reveals whether SaaS is the right move to alleviate IT headaches, empower your teams, and boost agility. Are your customer communications ready for the cloud?