How CCM powers digital transformation and enhances customer experience at LALUX

As a leading player in the insurance sector, LALUX undertook a major digital transformation to modernise customer communication. The goal? To migrate to Quadient Inspire to optimise document management and digitise processes that were still heavily dependent on paper. 

Key challenges:

• Transitioning from a legacy system to Quadient Inspire
• Digitising manual business processes
• Optimising document templates for increased efficiency

The solution: Flexibility and adaptability with Quadient

LALUX chose Quadient Inspire for its flexibility and ability to adapt to business needs. Partnering with integrator Sword, the transition was rolled out gradually—starting with a Proof of Concept (POC) in one department before widespread implementation.

Key stages of the project:

• Phased deployment by department
• Reduction of 1,000 templates to 530 for greater simplicity
• Automation and standardisation of document processes

Watch the video to see how LALUX optimised customer communications with Quadient Inspire.