Managing the CX Demands of 5 Generations
Discover the communication preferences of the 5 generations and why one-size doesn't fit all in this analysis report from Quadient.
The Convergence of Customer Communications Management (CCM) and Customer Experience Management (CXM)
Learn more about communications and the customer experience in this complementary white paper from Quadient.
What is CX Transformation?
Learn more about customer experience transformation in this complementary whitepaper from Quadient.
IDC Vendor Profile: Quadient Customer Journey Mapping
Download the report to learn more about customer journey orchestration, and how it will improve your overall customer experience.
Retailization in Insurance
Find out what service providers, financial services, and insurance companies can learn from experience providers.
Aquisição vs. Retenção: Onde as Marcas Devem Focar?
Onde deve colocar o seu foco - aquisição ou retenção de clientes? Descubra neste whitepaper da Quadient.
Momentos que importam no Banco
Saiba quais são os momentos de verdade na indústria bancária, e que mudanças na experiência do cliente podem afectá-la e o percurso global do cliente.
Moments that Matter in Utilities
Learn how the digital transformation is changing expectations and how the customer journey is the best tool for businesses to grow.
Omdia Report: How Quadient is evolving from CCM into CXM
Learn about the Quadient's journey into the CXM mast and the challenges it faces along the way in this complementary report from Omdia.