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Experiência do Cliente

What is Customer Journey Mapping?

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What is Customer Journey Mapping? Video Cover
Vídeo
Learn more about what customer journey mapping is in this complementary explainer video from Quadient.

Fireside chat: A macro view on customer communications with our Industry Principals

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team leader speaking to her team outside on a very important matter
Relatório do analista
Learn from Quadient CXM’s vertical industry experts, who share how organizations around the world are responding to today's challenges in key industries including financial services, insurance, utilities and service providers.

8 Previsões de Experiência do Cliente Pós-Pandemia

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Mãos a tocar num smartphone com a cidade inteligente como pano de fundo
eBook
Neste livro electrónico, examinamos como cada indústria comunicou com os seus clientes pré-pandémicos e o que mudou como resultado da crise da COVID-19.

4 Forças Perturbadoras que Impactam a Experiência do Cliente

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Ícones digitais e linhas flutuantes no espaço
Relatório do analista
Descubra as 4 forças perturbadoras que afectam hoje a sua experiência de cliente neste infográfico complementar da Quadient.

Managing the CX Demands of 5 Generations

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Smiling multi-generation family using wireless technology while relaxing at their penthouse.
eBook
Discover the communication preferences of the 5 generations and why one-size doesn't fit all in this analysis report from Quadient.

Moments that Matter in Telecommunications

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Moments that Matter in Telecommunications
eBook
This ebook provides insight into the critical customer touchpoints across the Telecommunications customer lifecycle, and how to transform those moments into enchanting customer experiences.

What is CX Transformation?

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graphic world map illustration on blue background
Whitepaper
Learn more about customer experience transformation in this complementary whitepaper from Quadient.

IDC Vendor Profile: Quadient Customer Journey Mapping

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IDC Vendor Profile: Quadient Customer Journey Mapping
Relatório do analista
Download the report to learn more about customer journey orchestration, and how it will improve your overall customer experience.

Retailization in Insurance

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Person in store using VR headset with amazed facial expression
Relatório do analista
Find out what service providers, financial services, and insurance companies can learn from experience providers.

Indicadores de performance (KPIs) da experiência do cliente

Submitted by h.meyernoble on Tue, 23/08/2022 - 15:48
dedos digitando laptop

Introdução

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