Alguma vez teve de tomar uma decisão?
Como as companhias de seguros podem decidir sobre qual CX Metrics usar.
De Comunicações Desconectadas para Comunicações Unificadas em 6 Passos
Organizations are often reluctant to change an operational environment, for various reasons.
It’s a Must in the Digital Age: a Seamless, Efficient Claims Process
The arrival of the digital age has created higher customer expectations.
Calculando o verdadeiro custo da sua estratégia de comunicação com o cliente
Nota do Editor - Este artigo foi originalmente publicado em D
Place New Opportunities at Your Customers’ Fingertips: Leveraging Dynamic Communications to Drive Engagement
When you work with the Quadient Suite, you quickly become familiar with Quadient Inspire Designer.
Solid Validation of Quadient’s CX Focus
The Top 5 Challenges of Customer Journey Orchestration, and How to Overcome Them
There are several challenges businesses and brands face when they approach customer journey orchestration.
Taking Utility Customer Communications to the Next Level
Utilities as a monopolistic commodity
Utilities have been regarded as monopolistic commodity providers for decades, with the products and services offered by one utility not much differen
Quadient breaks into the CXM market…
I couldn’t be more pleased that Quadient is the subject of the latest vendor profile from IDC’s Alan Webber, “Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping — Bet
What is Customer Journey Orchestration? Key concepts you need to know.
Today, customers expect every experience they have with a brand or provider to be fast, easy, and convenient.