Evolving towards the future
Recently we made the case for CaaS (Communications as a Service) as a core component of a Customer Experience Management (CXM) strategy. Quadient, along with industry analysts believes the future of customer communications management (CCM) lies in cloud-based SaaS capabilities that power total customer experience management (CXM) initiatives.
The CCM industry has evolved away from one-way transactional communications to customer conversations and two-way interactions. At Quadient, we’ve invested in bringing solutions that are positioned to bring swift success to our customers. To support our clients in a transforming market, we’ve invested and iterated, evolving to support the cloud communications services that CX-driven companies need to deliver in the future.
Today, we are thrilled to announce the launch of Inspire Evolve, our high-performance, SaaS customer communications solution.
Inspire Evolve: cloud-native customer communications
Inspire Evolve is a high-performance, SaaS customer communications solution from Quadient - the world's most trusted and highly recommended CCM provider. It empowers non-technical business users to design, personalize and deliver secure, human-centric communications which are a vital part of an exceptional customer experience – all with minimal IT strain. With Inspire Evolve, organizations can transform customer communications in hours, not months.
SaaS and the new CCM strategy
Quadient is the industry-leading expert in omnichannel CCM, and the only provider to offer any-premise CCM with options for on-prem, dedicated cloud, and hybrid scenarios. Inspire Evolve offers clients a full SaaS solution at a time when digital enablement and excellent customer experience is crucial to enterprise success.
As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new CX standard has been set for all organizations. Consumers will continue to demand frictionless experiences that are timely and relevant. Most businesses struggle to meet this new standard.
That’s why nearly two-thirds of U.S. enterprises are planning CCM investments and 43% of new corporate buyers in marketing and customer experience expect to switch to subscription-based, cloud solutions. Source: Aspire
How Evolve works
Inspire Evolve gives combines four powerful services – content author, front office, generate, and archive – that enable enterprises to:
Transform customer communications in hours
Make every connection matter with intuitive, flexible, and intelligent applications. Inspire Evolve makes creating compelling experiences simple by enabling intelligent workflows for managing and delivering customer communications.
Empower users to design compelling and compliant content
Safely and securely connect in-the-moment. Inspire Evolve guarantees that customers receive a personalized message whenever it’s needed. Content authors can design communications according to branding and personalization rules and use approval workflows to ensure compliance with front office requirements.
Infinitely scalable across your enterprise
Deliver secure communications on a scalable cloud platform built for volume and compliance. Inspire Evolve pulls data from any source, handling performance and security needs to create personalized or 1:1 communications at scale.
Reserve IT resources for high-value efforts
Securely design communications that are maintained by your lines of business, not IT. Hosting in the Quadient Cloud ensures that complex recurring software maintenance and upgrade costs are consigned to history, releasing key IT resources to support your wider transformation programs.
“As Quadient executes on its CaaS strategy, it is working towards bringing a full end-to-end, omni-channel digital experience platform to market enabling organizations to produce omni-channel customer communications at scale across every lifecycle stage. The platform will consist of Quadient's core services, including its archiving and full production offerings, as well as integration with its digital delivery, omni-channel orchestration, customer experience management, and digital advantage (mobile) capabilities.”
- Kaspar Roos, founder and CEO of Aspire
