Migration can be scary. There, I said It.
What feelings come to mind when you hear the word 'migration'? Did you feel your blood pressure begin to rise? Are your palms getting sweaty?
Fear not.
Competitive Advantage for Fun and Profit. But Mostly Profit
Business strategy theory posits that there are two sources of sustainable competitive advantage. You can be cheaper, or you can be better.
Engineering Color: Quadient provides high-level training on color theory
As children we're all taught about the colors of the rainbow.
Top 5 Customer Journey Mapping Mistakes
In business today, customer journey mapping is all the rage.
Do Your Customer Communications Pass the Marshmallow Challenge?
If you are like most organizations, you put a lot of time, energy and pride into the creation of your customer communications. If your organization takes customer engagement seriously, you ma
Do Your Customer Communications Pass the Marshmallow Test?
The Marshmallow Test
Congratulations!
Are You Ready to Grow Beyond Mail?
In an increasingly connected world, mailers are being called to extend their mailings with email follow-ups, calling campaigns and social media posts.
4 Keys to Building Compliance into CX Design
In today’s competitive environment, financial services and insurance companies are looking for ways to enhance the overall customer experience by offering greater convenience through intuitive inte
CX: are you a good photographer or an expert cinematographer?
As CCM (Customer Communication Management) and CX (Customer Experience) intersect, it is important to put CCM into the context of CX. Think of it as making a movie.
Your Summer To-Do List
It’s June already! With the days getting longer and kids getting anxious for the summer vacation, you might be starting to think of summer holidays and barbeques.