Pocket-Sized Mobile Interactive Approval

Many GMC Software customers have strong interactive communication projects.
Customer journey mapping: do you own a million-dollar masterpiece?

You might be surprised to find that your company has several masterpieces, worth a million dollars, lying around. Some might be on display in a conference room with double-sided tape.
Does Digital Transformation Really Eliminate Paper?

Decades ago experts and analysts forecasted paperless offices would soon become the norm and it had already started. That was in the 80’s.
5 keys traditional banks need to fight the FinTech revolution

New start-ups and competitors are starting to make a noticeable impact on the financial industry’s staid traditional retail and investment banks.
What You Need to Know About Postage Assessments

A new mail entry program is proposed to start in July which requires a bit of attention.
A Modest Proposal: Uber Cabs, Crashing Drones & Identity Theft

I propose the following thought experiments for all readers who are also insurance customers. The overlap between these two groups should be approximately 100%.
Madison Advisors Provides Guidance to Enterprises on How to Select the Right CCM Platform

Madison Advisors just released a handy new guide to help enterprises through the selection process when considering a customer communications management (CCM) platform.
Imagine WeChat, WhatsApp or Messenger-like Enterprise Apps for Communicating with Customers

INDUSTRY TREND: Enterprise Messaging Applications (#EMApps) a new face of customer communication
Messaging applications are used 4.7 times more frequently
Opportunity or threat? The rise of FinTech startups

The financial services industry is ripe for digital disruption: investments in global FinTech companies grew from $4Bn in 2013 to nearly $20Bn in 2015, and over 50% of banks are increasing their te
Why Multiple CCM Platforms May Be Holding You Back

Today’s enterprises face a plethora of challenges from an increase in communication channels to changing regulations, as well as the need to remain competitive and compliant.