Marketing

Business communications play a vital role in building engagement as well as sharing critical business information. A recent study indicated that organizations with low engagement scores generate on average 37.5% less revenue. Engagement with stakeholders is critical for businesses. Attend this session to gain practical advice, illustrated by real-life examples, on how to be ready to deliver on your stakeholders’ ever-changing communications preferences.

Are you ready for accessibility regulations in regions where you do business? This video covers the importance of creating clear, meaningful, and accessible customer communications. Learn how you can improve communications clarity and visual impact with easily configurable charts, graphs, and tables that are driven by customer and business data. Additionally, discover how to create communications that are optimized for accessibility with WCAG-compliant email templates and the ability to make any fully composed PDFs accessible.

Consumer expectations of instant access to relevant, personalized information have shifted communication priorities. Businesses are now focused on increasing business value through superior interactions that span the lifecycle customer journey, prompting a shift from CCM to CXM. Discover the three levels of CXM maturity and how to leverage Quadient Inspire technology to accelerate the path.

Watch this video to explore the benefits of using intelligent forms and Customer Communication Management (CCM) software in unison to keep your customers happy and engaged. Accelerate your digital transformation by combining powerful tools that will help you optimize operational efficiency and create a seamless customer experience that keeps customers loyal.

The unguided evolution of CCM (Customer Communication Management) deployments has left enterprises with numerous legacy products that need to be aligned for even the most basic changes. These systems rarely meet expectations or foster business growth and make operational transformation and efficiency nearly impossible. Watch this video to learn the value of centralizing disparate data, channels, and processes for strategic, efficient communications management across all customer channels.

Customer communication use cases are increasingly shifting from structured, batch communications to interactive, with IDC predicting that the fastest growth in 2022-2027 will come from interactive applications deployed in the cloud (29.9% market share by 2027). With interactive communications poised to become a dominant CCM (Customer Communication Management) application, this session looks at three use cases that demonstrate how to engage customers in context.

Emily Wilhelm leads a discussion on innovation and enhancing customer experience in insurance, highlighting technology in driving advancements. Panelists, Karthik Palaswamy, Suhas Krishna, and Avi Greenfield, explore AI, potential and challenges of adopting these technologies responsibly.

Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.