Everything you need to know about digital customer experience (CX)
Today, as the post-COVID landscape continues to take shape and new customer demands reveal themselves seemingly at every turn, businesses need to embrace digital CX.
Living journey maps bring your customers' happiness to life
A properly executed living customer journey map is a valuable and versatile tool.
Delivering enhanced customer experience in the turbulent energy market
A Guest Blog by Adam Firbank of British Gas
Over the past several weeks, we have seen the sanctions imposed on Russia over the invasion of Ukraine impact the energy market.
Five Benefits of Mail Automation
An effective way to optimize business mail management is through automation.
Quadient Named a Leader in Journey Mapping by Independent Research Firm
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the company has been named a Leader
Permanent TSB modernizes customer communications, takes it in-house with Quadient Inspire
PTSB brought the management of customer correspondence in-house to enable the digital distribution of its correspondence to meet changing customer needs, using Quadient Inspire for both batch and on-demand communications.
Quadient Named a Leader in the 2021 SPARK Matrix™: Customer Communication Management
Quadient is proud to have been named a Leader in the SPARK Matrix: Customer Communication Management, 2021. Download a complimentary copy of the report here.
Creating your CCM Flywheel: The First 90 Days
This session talks about the technology that helps put your customer communication in perspective, foster collaboration and challenges assumptions your current process.
Solved: Your Most Challenging Use Cases
This session goes over challenging use cases to help elevate your customer experience skills. Contact us today!
Inspire Pro Tips and Tricks
This session gives you advice on how to get the most out of Interactive, Scaler and Content Manager as a user.