Creating your CCM Flywheel: The First 90 Days

Changing the way you communicate with customers is critical. What you choose to look at first will impact your customer experience portfolio for years to come. This session will help you prioritize your work and who you need befriend in order to succeed. We will look at the KPIs, quick wins, strategies, and technologies that will bring your teams together and accelerate organizational change.

In this session, we'll demonstrate technology that puts your customer communications in context, fosters collaboration, and challenges internal assumptions about “how it has always been done.”