Operations

Watch this video to explore the benefits of using intelligent forms and Customer Communication Management (CCM) software in unison to keep your customers happy and engaged. Accelerate your digital transformation by combining powerful tools that will help you optimize operational efficiency and create a seamless customer experience that keeps customers loyal.

The unguided evolution of CCM (Customer Communication Management) deployments has left enterprises with numerous legacy products that need to be aligned for even the most basic changes. These systems rarely meet expectations or foster business growth and make operational transformation and efficiency nearly impossible. Watch this video to learn the value of centralizing disparate data, channels, and processes for strategic, efficient communications management across all customer channels.

Customer communication use cases are increasingly shifting from structured, batch communications to interactive, with IDC predicting that the fastest growth in 2022-2027 will come from interactive applications deployed in the cloud (29.9% market share by 2027). With interactive communications poised to become a dominant CCM (Customer Communication Management) application, this session looks at three use cases that demonstrate how to engage customers in context.

Emily Wilhelm leads a discussion on innovation and enhancing customer experience in insurance, highlighting technology in driving advancements. Panelists, Karthik Palaswamy, Suhas Krishna, and Avi Greenfield, explore AI, potential and challenges of adopting these technologies responsibly.

Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.

Discover how intelligent forms can transform your business to create a more efficient, satisfying experience for both customers and employees.