Journey Mapping Has Evolved. Are You Keeping Up?
The path in which customers engage with companies is no longer a linear one —it’s constantly changing.
Quadient utilizes its own CXM portfolio to win over talent
Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalized, automated communications leveraging customer journey mapping and emotion scoring.
12 RFP answers you need before signing your SaaS CCM contract
You’re overhauling CCM, investing in customer communications solutions to transform customer exp
Health Insurer wrangles tangle of outbound communications with Quadient Inspire Flex
Learn how a health insurer used Inspire Flex, a reliable CCM solution, to manage and deliver their customer communications. Download our case study.
Assessing Your Business's Readiness for SaaS Customer Communications Management
Is Your Business Ready for a SaaS Customer Communications Management (CCM) Solution? Watch the on-demand webinar to find out.
Santa's secret for success
Imagine being one of the most famous holiday figures in the world, responsible for bringing joy to millions of children (and let's be honest, adults too) in just one night. In th
PracticeMax’s tedious manual processes replaced by effortless automation with Quadient Impress
PracticeMax utilizes Quadient® Impress for savings of 120 man-hours a week by eliminating manual sorting, assembly, and mailing and 7-12% savings on postage gained from Quadient’s bulk rates. Improved ability to bill clients from accurate tracking and reporting through Impress’s automated systemMore efficient processing enables faster payment collections for PracticeMax clients
Struggling to meet customers’ digital demands? It’s time to flip the script
Many organizations have been working on digital initiatives for years now, but the majority of them are approaching them as pieces of a long-term puzzle that will take forever to finish. Digitization has evolved, customer expectations have changed, and too many organizations are playing by the old rules. It's time to flip the script and approach the challenge in a new way.