The customer communications space has shifted to digital. Unfortunately, not everyone has caught up. I've seen this dramatic change over the course of my own career. When I started my career at Oce, a digital print manufacturer acquired by Canon, customer communications was primarily about printing bills and statements. But in the 12 years I worked at Oce, the industry transformed as customers demanded change.
Learn the benefits of creating a positive customer journey and the effects it has on your overall customer experience.
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Build a rewarding customer journey to ensure growth
https://resources.quadient.com/m/a17452103db4fc6a/original/Customer-Story-CX-by-Stabel.pdf
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Formstack Instance
Quadient