Customer Experience: The Only Way to Differentiate Your Business

The customer communications space has shifted to digital. Unfortunately, not everyone has caught up. I've seen this dramatic change over the course of my own career. When I started my career at Oce, a digital print manufacturer acquired by Canon, customer communications was primarily about printing bills and statements. But in the 12 years I worked at Oce, the industry transformed as customers demanded change.

Learn the benefits of creating a positive customer journey and the effects it has on your overall customer experience.

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