Operations

As businesses strive to optimise their customer communication processes to meet changing customer expectations, the need for agile, user-friendly solutions has never been greater. Transitioning to a SaaS Customer Communication Management (CCM) solution is a game-changer for enterprises seeking to streamline operations, enhance user experience, and drive customer growth.

Feeling the strain of outdated customer communications? This checklist reveals whether SaaS is the right move to alleviate IT headaches, empower your teams, and boost agility. Are your customer communications ready for the cloud?

Is your Customer Communications Management (CCM) solution giving you a competitive edge? Or is it holding you back? Take this quick test to find out.

A Nordic energy company boosted efficiency & compliance with Quadient's Inspire Digital Vault, streamlining document management & retrieval.

Moving your Customer Communications Management (CCM) to the cloud? This infographic reveals the top 3 mistakes companies make during cloud CCM migrations — from setting unclear expectations to overlooking regional requirements — and provides actionable solutions to ensure a smooth and successful transition.

Eclipse Group, based in The Netherlands, provides Customer Communication Management (CCM) Hosted Managed Services. Leveraging Quadient Inspire Flex technology, Eclipse has developed a reliable and scalable CCM as a Service (CCMaaS) solution designed to streamline and enhance customer communication processes.

The year 2025 will bring new regulations that target digital accessibility. Is your organisation prepared?

Many companies across various industries face the harsh reality that their current Customer Communication Management (CCM) systems are no longer supported. The absence of a clear migration path or innovative roadmap from their current vendor has left them at a crossroads, prompting the need to explore alternative solutions.