Customer Communications

Quadient Advances Leader Position on the Aspire CCM-CXM Leaderboard 2024 Q3

Read more about Quadient Advances Leader Position on the Aspire CCM-CXM Leaderboard 2024 Q3

Match your unique CCM needs to technology providers with demonstrated excellence. Get Premium Access to the 2024 Q3 Aspire CCM-CXM Leaderboard to unlock detailed vendor scoring, exclusive analysis, and dynamic filters for all seven market segment grids!

Inspire Adapt: Automated PDF Accessibility Solution

Read more about Inspire Adapt: Automated PDF Accessibility Solution

Brochure

Rapidly convert legacy documents into PDF/UA-compliant format with an automated PDF accessibility solution that eliminates the time, complexity, and risks of manual remediation. Inspire Adapt transforms documents for universal access with ultimate speed and accuracy.

Quadient Positions as a Leader on the SPARK Matrix for CCM for Fourth Year in a Row

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Quadient Retains Position as Technology Leader

I am thrilled to share that Quadient, a leading provider of Customer Communication Management (CCM) solutions, has been

Read more about Quadient Positions as a Leader on the SPARK Matrix for CCM for Fourth Year in a Row

Do Energy Suppliers Around the World Provide Their Customers a Positive CX Along the Customer Journey?

Read more about Do Energy Suppliers Around the World Provide Their Customers a Positive CX Along the Customer Journey?

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Analyst Report

IDC surveyed 1,730 energy consumers worldwide to assess their satisfaction with energy suppliers' communications and interactions. Part 5 of the survey series examines how customers rank CX performance across various aspects of the customer journey.

Energy Customer Interactions and Communication Channel Preferences

Read more about Energy Customer Interactions and Communication Channel Preferences

Thumbnail image of the IDC Energy Consumer Survey report against abstract data analysis background

Analyst Report

Unveil the consumer point of view on energy supplier interactions and leveraged channels in this IDC Survey report, which examines key findings from a survey of 1,730 energy customers around the world.