Case Study

The Association of Train Operating Companies (ATOC) is the voice of the passenger rail industry. It fulfils this role both as a trade association and as a group of ‘schemes’ which act as the operational arm of the passenger railway and guarantee the continued benefits of a national network. ATOC represents train companies to the Government, media and other opinion formers on transport policy issues.

ARI Fleet UK (formerly Fleet Support Group) provide a comprehensive range of products and services to in-house and outsourced vehicle fleet operators across the UK. These include maintenance management with nationwide fixed-price servicing, accident management, and breakdown recovery and vehicle rental to help their customers run their fleets professionally.

ABA Research is an experienced and trusted agency in the arena of customer satisfaction indices, brand tracking and market segmentation. Delivering retail research projects and analysis for a wide variety of clients for over 20 years, ABA is consistently growing in size and expertise. As a business partner, ABA’s consultative services allow clients to plan strategically for short and long-term business success.

Housing association Grand Union Housing Group provides 12,000 homes for more than 27,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. For over 25 years, it has committed to providing affordable homes and support to help build strong communities. A relocation of its 330 employees from four regional to one central office in Milton Keynes provided an opportunity for Grand Union to transform its outgoing mail management, reducing costs, saving time and supporting a more agile way of working.

Established in 1987, Halsalls Solicitors Ltd is one of the UK's leading law firms specialising exclusively in personal injury litigation. They have resoled to implement a step-by-step conversion to digital case management. Operating from two buildings in the same business park, Halsalls receive approximately 1000 post items each day, typically composed of around three A4 page sides per item. These consist of court documents, client letters, third party solicitor letters and general correspondence, medical reports and cheques.

West Somerset District Council provides a wide range of local public services, many of which create a heavy administrative burden. In order to improve efficiency and save space, the council needed to be less dependent on paper documents by increasing their use of technology.

The Totemic Group is one of the largest commercial debt management companies in the UK. Totemic develops its own payment, information and CRM systems, and through its key PayPlan business helps over 100,000 people in financial difficulty manage debts every year. Totemic also scores consistently highly in ‘Best Places to Work’ listings and is an ‘Investor In People’ accreditation holder.

Over 13 million people rely on the services of Thames Water to bring them a clean, reliable supply of water and to ensure that their waste is taken away. Thames Water records and holds a multitude of information regarding individual properties, and receives over 1000 search requests per day from solicitors and search agents at peak moving times - each of which must be logged, answered and filed for reference.

Siemens is one of the world’s largest companies with a wide diversity of group activities including IT, Transportation, Power, Medical and Financial Services. In the UK, Siemens employs over 20,000 employees with a number of UK offices, research and manufacturing centres.

Find out how Quadient helped Securitas to manage and secure HR records with a new electronic document management system (EDMS).