Case Study

The Joint Reprographics Service (JRS) is the shared service organisation which deals with form handling and document scanning solutions for the Research Councils. Research Councils UK sought to implement a mail scanning solution at the core of a new shared service centre to be used by the five Research Councils in Swindon. The shared service centre needed to handle millions of documents per year including invoices, funding applications and HR forms. The digitised documents then also needed to be integrated with multiple back end EDM systems including SharePoint, Objective and Oracle UCM.

Notcutts is a family-owned group of 19 individual garden centres. The company started in 1897 and stands for excellence in gardening, offering the best products and advice to customers. Notcutts are distinguished by their horticultural expertise and excellent service standards throughout their garden centres and online store.

580 staff and 20 community supervision teams comprise the Northumbria Probation Trust (NPT), which handles 7,000 offenders each year, deciding on issues concerning prisoner reports, early releases, risk and danger assessments and community supervision proposals.

Founded in 1969, New Look has grown from a single store to become a dynamic, international, multichannel retail brand with a unique value-fashion offer in apparel, footwear and accessories for women, men and teenage girls. The New Look Group has over 800 stores across the globe in 21 countries, and their estate of 650 UK stores places New Look in immediate reach of the majority of the British population.

BHSF is a not-for-profit health and wellbeing provider offering health insurance, occupational health, employee benefits and support to companies of all sizes. Headquartered in Birmingham and with offices UK-wide, BHSF employs around 300 people. The company has a proud history - it was founded in 1873 by a surgeon who encouraged workers to work an extra day a year to contribute to a fund to provide medical care for those who needed it.

Each day, West Midlands Ambulance Service (WMAS) University NHS Foundation Trust responds to around 4,000 emergency 999 callouts. The Trust employs over 7,000 staff across 15 operational hubs, two control rooms and 12 non-emergency patient transport service sites. In 2018, the Human Resources (HR) department went paperless through an electronic archiving and document management solution from Quadient. The initiative improved efficiency, reduced costs and contributed to the Trust being selected as a Global Digital Exemplar by the NHS.

An agricultural merchant serving farmers, Quinns of Baltinglass Ltd, leverages Quadient Impress to gain greater productivity, reduce mail processing time and ensure GDPR compliancy.

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Grand Union utilised Quadient Impress Distribute for its mail preparation and distribution to free up busy employees to focus on other activities. They also turned to Quadient’s state-of-the-art mail production facility for outsourced mailing, so staff can get mail out remotely from their desks.