Digital transformation

The Student Support Team in Brent facilitates educational opportunities for full-time students from the Brent area aged between 16 and 74 - approximately 22,000 at any one time. The team manages access to educational and cost-of-living funding. It runs a dedicated helpline and a drop-in or appointment service at an Education Information Shop. It also acts as the face-to-face contact between prospective students and the Student Loans Company.

Irwell Valley Housing Association manages over 7,000 properties from their three offices in the Greater Manchester Area. They have grown rapidly through stock transfer from local authorities, and are focused on the refurbishment and functional improvement of these homes for their 16,000 customers.

As an Executive Agency of the Home Office, HM Prison Service fulfils the vital role of effectively executing the sentences of the courts to reduce re-offending and to protect the public. Across 138 prisons nationwide 44,000 members of staff care for around 72,000 people at any one time. Each prison consists of numerous buildings which include - aside from prisoner accommodation - office and maintenance areas, support and amenity buildings too. The Property Services Group is the central co-ordinating department within the Prison Service to deal with the development and maintenance of prison facilities.

FGA Capital UK Ltd is a company specialising in providing funding solutions for the purchase of motor vehicles manufactured by Fiat Group Automobiles and other prestigious brands. Founded in 1997 as Fiat Auto Financial Services, FGA Capital is a UK leader in financial and insurance services for its respective car manufacturers, dealers, fleet owners and individual customers.

Equity in Finance provides various financial services including helping customers claim back payments made for mis-sold payment protection insurance policies against a multitude of companies including some of the country’s biggest lenders. EIF were introduced to Quadient by Neopost, leading supplier of mailroom equipment in the UK. Neopost, having provided EIF with cost effective improvements to their outgoing mail processes, noted that they were manually opening, sorting and distributing inbound email items

All the familiar electricity suppliers rely on someone to take care of the infrastructure. In the East Midlands region the electricity supply is maintained by East Midlands Electricity. EME is responsible for a 16,000km2 area stretching from Chesterfield to Millton Keynes, and from Tamworth over to the Lincolnshire coast. Their work includes maintaining grid supply points and sub-stations alongside pole mounted and underground cabling totalling some 69,440km of network.

Over 1,500 volunteers and a small number of paid staff provide a range of social care, welfare, information and advice services to older people and their families in the UK. Activities include home visits and telephone contact to reduce isolation and loneliness. This client campaigns and collaborates with other organisations to promote changes.

Birmingham City Council runs housing, leisure, business, health, social, transport, education libraries, planning, environmental, parks and civic services for a population of around 1 million people across 40 wards.

The client in this case study is one of the UK’s largest independent financial advisory groups, employing around 2800 people in 40 countries worldwide. Governments, companies and individuals go to them for merger & acquisition advice, wealth management, fundraising and banking requirements. The London office is home to Banking and Merchant Banking activities, Global Financial Advisory business as well as being home to company archives.

The Association of Train Operating Companies (ATOC) is the voice of the passenger rail industry. It fulfils this role both as a trade association and as a group of ‘schemes’ which act as the operational arm of the passenger railway and guarantee the continued benefits of a national network. ATOC represents train companies to the Government, media and other opinion formers on transport policy issues.