Digital transformation

Improving the effectiveness of your collections is not always about how quickly you are sending invoices and the number of follow-ups. It is also not about resolving any disputes short-term, rather than implementing longer-term solutions to ensure they don't happen again.

Learn how to measure and manage accounts receivables success.

Which came first – The experientially transformed chicken, or the technologically transformed egg? Fixing CX transformation so that CX can transform your organisation.

Learn how to perfect your accounts receivable payment experience. WATCH THE WEBINAR REPLAY ON DEMAND

Delivering a great customer experience is critical, contributing factor towards the success of a business. Therefore, it is crucial that we acknowledge that the customer experience is a holistic view of a customer's entire journey with an organisation! Not just at their point of purchase.

While serving a population of over five million across seven UK counties and employing over 7,000 staff. The West Midlands Ambulance Service's HR department realised that operating with physical documents not only resulted in the difficult task of finding storage space, but also that it was a drain on staff productivity. In 2018, with help from Quadient, they decided to go paperless.

Natural England - Document Capture Success Story Natural England (NE) is vested as a Non-Departmental Public Body through the merging of most functions from English Nature. These constituent bodies are the Landscape, Access and Recreation division of the Countryside Agency and most of Defra’s Rural Development Service and are tasked with delivering a more integrated approach to protecting and enhancing the natural environment in England.

Napp Pharmaceuticals Limited (NPL) is a privately owned pharmaceutical research company based in Cambridge. It develops analgesic, cardiovascular and other medicines for independent associated companies around the world. NPL’s research and development team is dedicated to bringing new medications to the European market and to making life more comfortable for patients with serious medical conditions.

Paragon: Mailroom Automation Success Story Established in 1985, Paragon is a leading specialist lender of buy-to-let mortgages to landlords and residential property investors in the UK, a loan servicing provider for third party clients and an active acquirer of loan assets and portfolios and has most recently established a banking subsidiary, Paragon Bank.

The National Probation Service (NPS) is responsible for the supervision at any one time of over 200,000 offenders across the UK. Each year NPS assists magistrates and judges in their sentencing decisions through the provision of about 246,000 pre-sentence reports, and 20,000 bail information reports. NPS also makes a critical contribution to decisions concerning the early release of prisoners through the production of reports (approximately 87,000 annually) which combine risk and danger assessments with community supervision proposals.