Financial Services Webinar Series - Part 2
In the financial services industry? Watch part 2 of this webinar recording from Quadient, led by global leaders in the industry.
Fireside chat: A macro view on customer communications with our Industry Principals
Learn from Quadient CXM’s vertical industry experts, who share how organizations around the world are responding to today's challenges in key industries including financial services, insurance, utilities and service providers.
8 Previsões de Experiência do Cliente Pós-Pandemia
Neste livro electrónico, examinamos como cada indústria comunicou com os seus clientes pré-pandémicos e o que mudou como resultado da crise da COVID-19.
Retailization in Insurance
Find out what service providers, financial services, and insurance companies can learn from experience providers.
Momentos que importam no Banco
Saiba quais são os momentos de verdade na indústria bancária, e que mudanças na experiência do cliente podem afectá-la e o percurso global do cliente.
Moments that Matter: Critical Touchpoints that Make or Break the Customer Experience
In this eBook, we examine the key 'moments of truth', map the customer lifecycle, and uncover key CX challenges and opportunities for some of the most complex industries.
Um guia prático de introdução à orquestração do percurso do cliente
Este livro electrónico tem como objectivo desmistificar os conceitos em torno da gestão de viagens do cliente, e fornece orientação prática sobre como implementar com sucesso a orquestração de viagens do cliente na sua organização.
The secret to improving your customer retention rate
Due to Covid-19, many organizations have slashed their marketing budgets.
Positioning your CX Strategy to Succeed After the Pandemic
The COVID-19 pandemic has changed the way companies work and how customers do business. While some of these changes are temporary, some will continue long after the pandemic is over.
How Dual Leverage Opportunities Can Help Reduce Operational Costs and Improve the Customer Experience
With people working and shopping from home more than ever due to the pandemic, organizations are experiencing a level of digital touches like never before.