Operações

Being a compliance officer is not for the faint of heart.

Despite starting this post by talking about GAAP accounting for software, I promise it will get less boring by the end.

The results are in, and we are incredibly proud to have been recognized once again by Aspire Customer Communications Services as an

According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than

New Laws Create New Opportunities and Challenges

With the recent legalization of cannabis in Canada, all the major players were ready to attract customers with stunning l

Ao formular ou refinar a estratégia de comunicação com os clientes da sua organização, é importante considerar não só onde a indústria de gestão da comunicação com os clientes (CCM) está hoje, mas

Nota do editor - Este artigo foi publicado anteriormente em Intelli

A great customer experience (CX) evokes positive feelings and emotions, which leads to happy, satisfied customers and increased loyalty.

Melhorar a experiência do cliente significa criar uma percepção mais positiva na mente dos clientes, tanto na forma como são tratados pela sua empresa, como nos sentimentos que el

Insurers are still playing catch-up with the needs and expectations of today’s digital savvy customers.