Alguma vez teve de tomar uma decisão?
Como as companhias de seguros podem decidir sobre qual CX Metrics usar.
It’s a Must in the Digital Age: a Seamless, Efficient Claims Process
The arrival of the digital age has created higher customer expectations.
Solid Validation of Quadient’s CX Focus
The Top 5 Challenges of Customer Journey Orchestration, and How to Overcome Them
There are several challenges businesses and brands face when they approach customer journey orchestration.
Taking Utility Customer Communications to the Next Level
Utilities as a monopolistic commodity
Utilities have been regarded as monopolistic commodity providers for decades, with the products and services offered by one utility not much differen
Quadient breaks into the CXM market…
I couldn’t be more pleased that Quadient is the subject of the latest vendor profile from IDC’s Alan Webber, “Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping — Bet
A Transformação do Cliente já não é mais silenciosa na Quadient
Tenho estado a trabalhar na Iniciativa de Transformação de Clientes da Quadient desde Agosto, e tenho estado bastante calado até esta semana.