Retenção de clientes:como as seguradoras podem reduzir a rotatividade com comunicações mais inteligentes
De todos os setores, as companhias de seguros ocupam o segundo lugar nas taxas de rotatividade mais elevad
How Insurance Companies Can Decide on Which CX Metrics to Use
Selecting and keeping track of the right Customer experience (CX) KPIs is important.
Solving the Mystery: How Insurers Can Overcome Common Challenges of Implementing a Great CX Strategy
According to a survey conducted by Forrester, and Heidrick & Struggles, 84% of Customer Experience (CX) pros said that their insurance firms place CX as a higher priority than
Insurers Can See The Future. So, What’s Holding Up The Party?
Insurers are still playing catch-up with the needs and expectations of today’s digital savvy customers.