Journey Mapping Has Evolved. Are You Keeping Up?
The path in which customers engage with companies is no longer a linear one —it’s constantly changing.
Quadient utilizes its own CXM portfolio to win over talent
Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalized, automated communications leveraging customer journey mapping and emotion scoring.
Evolving Customer Communications to the Cloud
Cloud-based SaaS solutions have taken the CCM market by storm, with many organizations making the switch. The decision to move to the cloud is one that must be carefully considered though. This white paper guides you through key factors to help determine your cloud readiness.
12 RFP answers you need before signing your SaaS CCM contract
You’re overhauling CCM, investing in customer communications solutions to transform customer exp
Why should you consider adopting a modern CCM solution alongside SAP S/4HANA at this moment?
SAP announced SAP's support discontinuation for SAP Business Suite 7, which encompasses SAP ECC 6. SAP’s new approach for its customers revolves around S/4HANA.
Simplify Customer Communications: Replacing Manual Quality Control Checks with Automation
We’ve all been in a situation where our amazing idea is delayed because IT needs a little longer than we had hoped to make the bits and bytes work the way we’ve asked.
Quadient Inspire delivers high-quality and individualized customer communications for Schroders
Schroders, a global financial services provider responsible for approximately CHF 529 billion in assets, turned to Quadient for a future-proof solution that would enable documents generated from the core banking system to be integrated into workflows and individualized with customer-specific comments.
BPS (SUISSE) delivers more efficient customer communications with Quadient
BPS (SUISSE) wanted to reduce processing times and costs while increasing the quality and accuracy of document design and content for customer communications. Download the full case study.