Singlife、カスタマーエンゲージメントの統合ビューを作成するためのツールとしてQuadient Inspire Journeyを選択
Singlife は、顧客エクスペリエンスが自社のビジネスにとって重要な差別化要素であると判断し、顧客エンゲージメントの統合ビューを作成するために Quadient Inspire Journey を選択しました。これにより、問題点とプロセスを特定して修正し、ジャーニー全体の「盲点」を確認することができます。これらすべてが、顧客エクスペリエンスの向上を図ることにつながります。
British GasがQuadientカスタマージャーニーマッピングを活用し、エネルギー事業からサービスプロバイダーへと進化した方法。
British Gasは、統合的なカスタマージャーニーマップを作成 し、顧客満足度を詳細に把握するために、Quadient® CJM を選択しました。
Quadient utilizes its own CXM portfolio to win over talent
Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalized, automated communications leveraging customer journey mapping and emotion scoring.
Quadient Inspire delivers high-quality and individualized customer communications for Schroders
Schroders, a global financial services provider responsible for approximately CHF 529 billion in assets, turned to Quadient for a future-proof solution that would enable documents generated from the core banking system to be integrated into workflows and individualized with customer-specific comments.
BPS (SUISSE) delivers more efficient customer communications with Quadient
BPS (SUISSE) wanted to reduce processing times and costs while increasing the quality and accuracy of document design and content for customer communications. Download the full case study.
Health Insurer wrangles tangle of outbound communications with Quadient Inspire Flex
Learn how a health insurer used Inspire Flex, a reliable CCM solution, to manage and deliver their customer communications. Download our case study.