Momentos que Importan: Puntos Críticos que Impactan en la Experiencia del Cliente
En este eBook, examinamos los 'momentos de la verdad', mapeamos el ciclo de vida del cliente, y revelamos los retos de CX y las oportunidades de los sectores industriales más complejos.
Guía Práctica para Comenzar con la Orquestación del Recorrido del Cliente
Descargue esta guía práctica para comenzar hoy mismo.
The secret to improving your customer retention rate
Due to Covid-19, many organizations have slashed their marketing budgets.
Positioning your CX strategy to succeed after the pandemic
The COVID-19 pandemic has changed the way companies work and how customers do business. While some of these changes are temporary, some will continue long after the pandemic is over.
How dual leverage opportunities can help reduce operational costs and improve the customer experience
With people working and shopping from home more than ever due to the pandemic, organizations are experiencing a level of digital touches like never before.
When financial services can’t bank on the status quo: How to ensure strong customer communication during a crisis
The way we bank has transformed over the past decade. The number of branches has fallen, while the growth of online banking shows no sign of slowing down.
How the 'connected customer' determines your CX strategy
The modern customer is drastically different than that of generations past.
La industria financiera está "a un caso de los tribunales" de la embestida de las CMC
Nota del editor - Este artículo fue publicado previamente en Intell