Solid Validation of Quadient’s CX Focus
Anyone who pays attention to the CCM (Customer Communications Management) market eagerly awaits any research updates by Forrester’s Craig LeClair
The top 5 challenges of customer journey orchestration, and how to overcome them
There are several challenges businesses and brands face when they approach customer journey orchestration.
Taking Utility Customer Communications to the Next Level
Utilities as a monopolistic commodity
Utilities have been regarded as monopolistic commodity providers for decades, with the products and services offered by one utility not much differen
Quadient breaks into the CXM market…
I couldn’t be more pleased that Quadient is the subject of the latest vendor profile from IDC’s Alan Webber, “Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping — Bet
What is Customer Journey Orchestration? Key concepts you need to know.
Today, customers expect every experience they have with a brand or provider to be fast, easy, and convenient.
La transformación del cliente ya no es silenciosa en Quadient
Llevo trabajando en la Iniciativa de Transformación del Cliente de Quadient desde agosto, y he estado bastante tranquilo hasta esta semana.