Dear (First Name) - It's Time to Get Personal
A friend of mine once worked for a large manufacturing company in a very competitive industry. Many of the company’s customers had been long-time clients—some for over a decade and more.
Customer Communications – It’s a DIY job
Recent energy industry announcements, such as IKEA wo
The key to fuelling your energy company’s future
Energy companies are facing an uncertain future – disruption is everywhere.
Where do your customer journeys lead?
Customer centricity has become an essential focus for companies today.
SP Transformation Day - The Service Provider Maturity Model
Top priorities for service providers today
Enterprises today are facing growing pressure from custo
Are CXM and CCM Converging?
The merger of CXM and CCM just makes sense
In 2005 Procter & Gamble (P&G) announced the purchase of razor company Gillette for $57 billion in stock.
Are Your Digital Projects Dangerous?
It started out as a beautiful early September Sunday morning where I left home for a long bike ride, eager to check out the new expanded bike lane that had just been added north of our place.
New Year, New Channels: Quadient on Twitch.tv
Happy New Year! When the calendar changes, thoughts turn towards new things. At Quadient, we are always watching for new and interesting channels.
Badge in! Conference season is in full swing
I am writing today’s blog entry on my flight to Xplor 2019 in Las Vegas, excited to kick off Conference season.