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Top Reads of 2017 feature Quadient

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Mother and daughter reading an article on their Smart tablet

2017 was a big year for Quadient, and a big year in technology.

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Top 4 mistakes companies make when it comes to personalization

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Person holding a tablet and tapping on checklist of things to do on questionnaire

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Come rain or shine, hot and cold, how do you keep your customers informed?

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Petrochemical energy worker wearing hard-hat and using Smart tablet to communicate

Centrica has appeared in the news several times in the past month, as it has demonstrated many of the challenges that Big 6 energy companies now face.

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Print Service Providers: do you know how to grow your business?

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Man using laptop for data quality assurance in printing factory

Printers have been leveraging data quality tools for decades.

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Why every Print Service Provider should have a first aid kit for data

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Foreground of a printer printing a photo and background of businesswoman working on a tablet

As a Print Service Provider (PSP), you are uniquely positioned to benefit from the symbiotic relationship between data and communication, you may still be reluctant to pursue expansion due to

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The Service Provider Digital Transformation Model

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Hand holding a lightbulb emitting light, creativity, innovation, ideas

We've heard it before - the democratization of IT and the prevalence of mobile technology has fundamentally changed consumer behavior and expectations.  

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Three steps for great airline customer communication during turbulent periods

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Pilot communicating to passengers over PA System with his headphones, view of the horizon

The first few months of the New Year are traditionally busy ones for the travel industry, with many airlines touting special offers as people begin to dream of sitting by the pool on a summer holid

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Clear and proactive communication: A purr-fect response to emotional support pet requests

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Woman and emotional support dog looking at tablet, communication

There have been lots of headlines about people bringing ‘emotional support pets’ - such as

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Measuring Results is the Key to Nailing Down Future CX Program Success

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Woman measuring accurately to ensure her print is a success

I’ve been known to tackle the odd home improvement project around my place. If you’re the same then you’re probably familiar with the old adage “measure twice, cut once”. 

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Financial services apps in the future: Don't bank on it

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Young woman using credit card and online banking on her laptop

You can pretty much guarantee that any bank you hold an account with will have its own mobile app: they’ve become a must-have over the last decade.

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