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Is Insurtech becoming part of the mainstream?

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Male arm in suit offer insurance form clipped to pad and silver pen to sign closeup.

This morning, I had the pleasure of listening to a panel discussion webinar presented by Insurance Post and Quadient on the future of Insurtech in the mainstream UK insurance industry.  The pa

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Consistency in crisis communication… is that possible?

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Close up of a young businessman using his phone at a railroad station

Last Sunday, I flew from Zurich to Paris where I was supposed to take the train at the Montparnasse station to visit my family, in Niort.

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The six power stones of customer communications management

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Industrial power machine drilling steel cone shape, similar to superhero power stone

I'll admit it - as I watched the trailers for the Justice League and Avengers movies, part of me turned back into a six year old kid.  The same kid standing at the top of the stairs in my supe

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It’s easy to find Quadient in 2017. It will be easier in 2018!

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Businessman picking up report from list of files on a professional desk

As we get ready to close 2017 and concentrate on 2018, it makes sense to pause and reflect on the year. There are some lessons to be learned. There are some lessons that we haven’t learned yet.

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What can insurers learn from Alexa?

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Family using wireless devices and sitting in the living room

More than one insurer now has an Amazon Alexa skill.

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In 2018, Mobile is Still Not the New Branch

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Thumb using a banking wallet app to pay for online shopping

I remember opening my first bank account when I was young.  The bank branch manager was a neighbor that my family knew well, and we went to the bank branch to open the account.  I receive

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How to Meet the Demands of Today’s High Net Worth Customers

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Jar with coins sprouting a small green plant symbolizing the growth of wealth


Over the past decade, global growth has led to an increase in the number of high net worth individuals (HNWIs). 

Check out these fun facts:

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Master your data and you’ll master omnichannel

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Hand holding smartphone, interconnected, using data, and other hand on computer, omnichannel

Data is collected and processed in a variety of systems; CRM and financial applications, call centres, external data suppliers and more.

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4 reasons why low-code digital experience platforms and business user empowerment are more than just buzz words

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Two happy businesspeople enjoying working on a laptop, independent, empowered

Low-code digital experience platforms that offer business user empowerment help deliver successful digital transformation projects, with less reliance upon digital expertise and IT teams. 

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How to Offer a Successful Employee Onboarding Experience

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Woman smiling and rating a 5-star successful experience on her smartphone

Working with many companies around the world , it became apparent that large organizations could apply the customer journey mapping technique to internal needs like mapping the employee journey.

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