Is Insurtech becoming part of the mainstream?

This morning, I had the pleasure of listening to a panel discussion webinar presented by Insurance Post and Quadient on the future of Insurtech in the mainstream UK insurance industry. The pa
Consistency in crisis communication… is that possible?

Last Sunday, I flew from Zurich to Paris where I was supposed to take the train at the Montparnasse station to visit my family, in Niort.
The six power stones of customer communications management

I'll admit it - as I watched the trailers for the Justice League and Avengers movies, part of me turned back into a six year old kid. The same kid standing at the top of the stairs in my supe
It’s easy to find Quadient in 2017. It will be easier in 2018!

As we get ready to close 2017 and concentrate on 2018, it makes sense to pause and reflect on the year. There are some lessons to be learned. There are some lessons that we haven’t learned yet.
What can insurers learn from Alexa?

More than one insurer now has an Amazon Alexa skill.
In 2018, Mobile is Still Not the New Branch

I remember opening my first bank account when I was young. The bank branch manager was a neighbor that my family knew well, and we went to the bank branch to open the account. I receive
How to Meet the Demands of Today’s High Net Worth Customers

Over the past decade, global growth has led to an increase in the number of high net worth individuals (HNWIs).
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Master your data and you’ll master omnichannel

Data is collected and processed in a variety of systems; CRM and financial applications, call centres, external data suppliers and more.
4 reasons why low-code digital experience platforms and business user empowerment are more than just buzz words

Low-code digital experience platforms that offer business user empowerment help deliver successful digital transformation projects, with less reliance upon digital expertise and IT teams.
How to Offer a Successful Employee Onboarding Experience

Working with many companies around the world , it became apparent that large organizations could apply the customer journey mapping technique to internal needs like mapping the employee journey.