How a large Canadian bank turned manual, multi-step processes into smooth, streamlined digital experiences

How a large Canadian bank turned manual, multi-step processes into smooth, streamlined digital experiences
A leading Canadian bank primarily used paper-based processes that introduced unnecessary complexity and error rates as high as 80%. Branch employees were completing manual, multi-step processes in a duplicative and complex manner, causing back-office costs to rise. These factors negatively impacted customer experience, slowed account opening times, and stalled the company’s digitization efforts.