Did you ever have to make up your mind?

How insurance companies can decide on which CX Metrics to use.
From Disconnected to Unified Communications in 6 Steps

Organizations are often reluctant to change an operational environment, for various reasons.
It’s a Must in the Digital Age: a Seamless, Efficient Claims Process

The arrival of the digital age has created higher customer expectations.
Calculating the True Cost of Your Customer Communication Strategy

Editor's Note - This article was originally published in Docu
Place New Opportunities at Your Customers’ Fingertips: Leveraging Dynamic Communications to Drive Engagement

When you work with the Quadient Suite, you quickly become familiar with Quadient Inspire Designer.
Solid Validation of Quadient’s CX Focus
The top 5 challenges of customer journey orchestration, and how to overcome them

There are several challenges businesses and brands face when they approach customer journey orchestration.
Taking Utility Customer Communications to the Next Level

Utilities as a monopolistic commodity
Utilities have been regarded as monopolistic commodity providers for decades, with the products and services offered by one utility not much differen
Quadient breaks into the CXM market…

I couldn’t be more pleased that Quadient is the subject of the latest vendor profile from IDC’s Alan Webber, “Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping — Bet
What is Customer Journey Orchestration? Key concepts you need to know.

Today, customers expect every experience they have with a brand or provider to be fast, easy, and convenient.