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Did you ever have to make up your mind?

Submitted by r.couturier on Tue, 01/29/2019 - 16:06
Sharing ideas concepts with papernote writing strategy on wall glass office.Business marketing and communication

How insurance companies can decide on which CX Metrics to use.

 

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From Disconnected to Unified Communications in 6 Steps

Submitted by r.couturier on Tue, 01/29/2019 - 16:06
Digital connections and lines in front of a group of people working

Organizations are often reluctant to change an operational environment, for various reasons.

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It’s a Must in the Digital Age: a Seamless, Efficient Claims Process

Submitted by r.couturier on Thu, 01/24/2019 - 16:06
insurance agent with couple looking through documents

The arrival of the digital age has created higher customer expectations.

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Calculating the True Cost of Your Customer Communication Strategy

Submitted by r.couturier on Mon, 01/21/2019 - 16:06
woman with smart tablet using iot communication

Editor's Note - This article was originally published in Docu

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Place New Opportunities at Your Customers’ Fingertips: Leveraging Dynamic Communications to Drive Engagement

Submitted by r.couturier on Thu, 01/17/2019 - 16:06
Place New Opportunities at Your Customers’ Fingertips: Leveraging Dynamic Communications to Drive Engagement

When you work with the Quadient Suite, you quickly become familiar with Quadient Inspire Designer.

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Solid Validation of Quadient’s CX Focus

Submitted by r.couturier on Wed, 01/16/2019 - 16:06
man using mobile online banking and payment, digital marketing, finance and banking networking

Anyone who pays attention to the CCM (Customer Communications Management) market eagerly awaits any research updates by Forrester’s

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The top 5 challenges of customer journey orchestration, and how to overcome them

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
The top 5 challenges of customer journey orchestration, and how to overcome them

There are several challenges businesses and brands face when they approach customer journey orchestration.

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Taking Utility Customer Communications to the Next Level

Submitted by r.couturier on Wed, 09/16/2020 - 16:06
Electricity power pylons over sunset

Utilities as a monopolistic commodity

Utilities have been regarded as monopolistic commodity providers for decades, with the products and services offered by one utility not much differen

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Quadient breaks into the CXM market…

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
overhead view of multiracial businesspeople assembling puzzle on table

I couldn’t be more pleased that Quadient is the subject of the latest vendor profile from IDC’s Alan Webber, “Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping — Bet

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What is Customer Journey Orchestration? Key concepts you need to know.

Submitted by r.couturier on Mon, 07/06/2020 - 14:39
top view of sport shoes on the road with arrows

Today, customers expect every experience they have with a brand or provider to be fast, easy, and convenient.

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