Operations

As consumers, we are often the victims of digital processes that break down when they hit the physical world.  This weekend, we pre-ordered tickets for a show and arrived at the venue just bef

The Financial Conduct Authority (FCA) recent

I was clearing out the family storage room recently and found my old work notebooks from my past life in financial services.

There are a lot of elements to the customer experience (CX) process, from recording customer data to running CRM systems.

For a word that was only coined in 1937, “spam” has had an interesting journey – from canned food, via Monty Python sketch, to one of the major consumer irritations of the digital age.

Digital business transformation is a must if financial institutions want to keep pace with customer experience expectations.

I know you expect a lot from Quadient. We’ve been busy since the launch of R12 in May.

Making changes to your business to meet the GDPR requirements is an expense, that’s true. But the risks of not complying with the mandates are serious, from fines to negative PR.

Consumers today have the power. They are not going to wait around for a business to approve them if another can do it in real time.

Without an accurate and complete view of the customer, organizations struggle to address their (future) customer properly.