Insurance Companies Face An Amazonian Threat – But Does It Demand A Herculean Reaction?
These are potentially trying times for the insurance industry.
You Can Bank On Us: Customer Communication Lessons To Learn From TSB’s Problems
It’s been hard to ignore recent headlines about TSB Bank’s IT problems.
Fined Loads Of D’OH! Avoiding Angry Customers By Respecting Communication Preferences
Many will remember the hilarious Simpsons episode in which Homer starts his own telemarketing scam using an autodialling machine.
GDPR has arrived!
2016 brought us approval.
2017 brought us implementation.
2018 brings us enforcement and a skateboarding analogy.
Omni-Channel Execution From A Single UI!
At Quadient, we learn by listening. As our customers have been adding channels to their installations, they have been facing production stream management challenges.
Is the Chief Growth Officer the New CMO?
Disruption is the new normal in almost every industry.
Why Customer Retention Deserves Your Attention
Why customer retention deserves your attention
In a study by Sitecore and Forbes Insights, the top marketing priority for 58% of respondents was attracting new customers.
How To Deal With The Forces Impacting Your CX
Recognizing the forces that will impact your CX
Think about the last time you had a bad customer experience - what did you do?
Executives Are Turning to Customer Experience as a Differentiator
Think about your enterprise and how you might have a bigger impact in your market today. If you were to change one major item about your offering to market, to better compete and
Reinventing the Banking Wheel to Stay Relevant
Traditional banks have faced major disruption in recent years, thanks to changing consumer demands and increased competition from challenger banks.