Operations

Despite the continued projected growth and importance of the CCM market, sometimes it’s challenging to track down good information on the customer communications management market, along with a mea

In the age of the empowered consumer, if you don't really know your customers then they're going to find a competitor who does.

What is CJM?

A customer jour

At Quadient we get a lot of questions about what makes Customer Journey Mapping (CJM) successful and what rules its contributors should stick to if t

Expectations of what a bank should be are constantly being raised and not just by other banks. Banks are being measured against providers of non-financial services too. 

While customer communications management (CCM) solutions have been around for nearly 3 decades, many of these systems have been implemented, used, and managed by IT teams within the enterprise.&nbs

Is the insurance company you work for in the process of assembling a shortlist of potential Enterprise Content Management (ECM) and Customer Communications Management (CCM) solutions? 

Customer communications management (CCM) systems are often overlooked when it comes to the cloud.

Jumping back to April of 2018, some ACS (Address Change Service) customers got a little surprise when their monthly ACS invoice arrived.

The past 10 years have been an amazing time for business users, as technology has brought increasing levels of capability to help users create their own solutions to problems they face.  In th