Operations

As I often speak at conferences about digital transformation, I am inevitably asked just what is "digital?"  This is a simple question but difficult to answer.

In this post, I relate a series of interviews conducted with leading digital transformation leaders working for companies in Chile.

The Postal Service™ was forced to go more than a year and a half with no Board of Governors, which resulted in no promotions being offered to the mailing industry in 2018.  After the successfu

The Postal Service™ Informed Delivery™ program has been a work in progress for several years.  It started out as a small pilot test in Virginia.  The pilot was later expanded to include m

Businesses now have a range of electronic communications channels, so has digital superseded printed mail?

As insurance carriers continue to intensify their focus on customer experience (CX), they are working hard to create an executable strategy that can successfully pull together traditional customer

CCM is no longer just about making document production more effective or efficient.

Having a professional services team isn’t unique, but neither is it a foregone conclusion for a software company.

Customer experience continues to be the buzzword of 2018.  Visit any business or industry conference, and you'll no doubt find keynote speeches and breakout presentations highlighting how your