Operations

In the past, you might have heard a few marketing people demanding that a communication is “on brand,” meaning the style, language, visual representation and tone is using approved cont

While utility companies have greater access to consumers than ever before, the majority of UK customers still feel they are being left in the dark, according to research from Quadient.

For almost every industry, the balance of the power is with the customer as a result of digital technologies.

We are living in a rapidly evolving world, where all customers are exceedingly connected, and technology is highly digital.

Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution!

Anyone who has ever had to make an insurance claim knows that even when it’s a minor claim it’s an inconvenience.

Recent studies show that Customer Experience (CX) leaders generate 5.7 times more revenue than companies that do not make customer experience a priority.

An important point for members of the FI industry to acknowledge is that they are not in the business of providing financial services and products; they are in the business of pro

Whenever an organization commits to implementing a new IT solution they do so with the goals being seamless integration with their existing infrastructure, attaining the results t

It’s been a while since I posted a blog entry. That’s because I have a new and exciting role at Quadient, as the VP of Customer Transformation.