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Operations

Preventing and Resolving Mailer Scorecard Issues

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Mail icons floating digital, background of a TV in the living room

Are you running into Mailer Scorecard issues that are costing you time and money? Are you looking for an easier way to verify the accuracy of the Mailer Scorecard results?

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Document Strategy Forum 2017: An Amazing Show

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Crowd clapping, smiling, at a seminar industry event speech

I attended the Document Strategy Forum in Chicago on May 1 and 2.

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The Insurance View from Mexico City

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Businessman using tablet and laptop analyzing sales data and economic growth graph chart. Business strategy. Digital marketing. Business innovation technology concept

Residents of Mexico City will tell you that the best spot to take in a view of the city is from the rotating restaurant on top of the World Trade Center, a 52-story high rise in the central part of

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Customer Experience – A Turning Point

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Turning point of customer satisfaction, fingers picking up a wooden block with smiling face

Customer experience continues to grow as an area of focus for organizations in 2017, as companies begin to realize the benefits of pulling together traditional customer service, stronger customer t

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3rd-party research service survey findings: how customers are using Quadient

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Man reviewing charts, data, findings from a survey, graph on paper and laptop

Enterprises and organizations continue to be inundated with data.

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Is Customer Engagement the new CCM professional’s challenge?

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Bearded men working on laptop, talking on the phone, customer engagement
Customer Communication Management (CCM) has long been about sending wads of documents to customers (i.e. also called output management).
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Interview with CCO, Nick Frunzi of Esri on the Role of the CX Leader

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Close up of businessman working office workplace for chief customer experience officer concept.

As more and more products become commoditized, the key brand differentiator has become the customer experience.

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Machine Learning in Identity Resolution

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
 stock market graph on technology abstract background represent risk of investment, resolution, machine learning

Business intelligence trends show that the focus on data analytics is rapidly increasing. New and improved data analytics tools are being created, such as the Google Analytics 360 suite.

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The value of a unified software

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Hand working on digital with smart city background, iot , binary , software program and 5g technology .

Thanks to the over 30% of Quadient users who installed Inspire R11 since its release in February. When you downloaded it, you were expecting to see the new UI.

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Augmented reality: the potential to connect online and offline customer experiences

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Augmented reality in marketing. Woman traveler with phone. Navigation on the projection of the display

Augmented reality (AR) has been proven to be able to successfully improve the uncertainty in ecommerce purchases (eMarketer, June 2017).

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