Operations

Few companies have an executive in place to champion the customer throughout the organization and to oversee improvement initiatives that impact the customer.

The launch of Quadient Inspire Release 11 (R11) has generated a great deal of excitement. Since the February 7, 2017 launch, we have received an overwhelming number of phone calls an

Customer Due Diligence

A recent Gartner study found that marketing budgets ascended to 12% of company revenue in 2016.

I probably spend too much time on Twitter (follow @gmc_net and @scottdraeger,) because I love it as a reading list tool.

I began this blog series by stating you can try to create a successful company, but it won’t come together unless there is smart data management at the heart.

With the 2017 price increase behind us, it’s a good time to revisit opportunities the postal service offers for mailers to save money in 2017.

Last Fall we held our first ever Partner Day at our 2016 Inspire Days user conferences in Barcelona, Spain and Marco Island, Florida in the United States.

Many have tried to downplay the impact of digital transformation with assertions such as these:

Quadient sees customer experience and customer communications as tightly linked to one another as enterprises are spending millions to improve customer experience by finding better ways to engage a