Operations

Technology is driving the pace of change, and is having a huge effect on both the way customers behave, and the way that we communicate to those customers.

One of the key U.S. Postal Service™ themes from this year’s National Postal Forum was Informed Delivery. If you haven’t already subscribed to this new service you really should.

Last Thursday Quadient hosted a roundtable in São Paulo, Brazil. The roundtable topic was customer communication trends and the impact of digital insurance in Latin America.

The field of customer experience is relatively young. The first CX executive was hired in 1999 at Texas Power and Light.

In a previous post, I talked about advanced presorting as just one area of opportunity enabled by increased capacity.

Before 1999 the field of customer experience was virtually unheard of. There were no best practices in place. How to proceed and what course to take was uncharted territory.

Encountering obstacles as a customer experience executive? Rest easy, you’re not alone. It’s a common theme for almost everyone who is pioneering the way in the emerging field of CX.

Informed Visibility® and the expanded capabilities of this new system is one of the more eagerly anticipated programs by the mailing industry.  Near real-time data feeds, be

The new U.S.