Operations

Consider this: your organization spends millions to attract prospective customers with engaging messages and content distributed through modern communication channels, including&nbsp

Let me tell you about how I passed the CXPA certification to become a CCXP (Certified Customer Experience Professional).

Why?

When it comes to data, banks and insurance companies are sitting on a goldmine.

Recently, the USPS® sent reminders to the mailing industry regarding the regulations surrounding the completion of the NCOALink® Processing Acknowledgement Form (PAF).

The starting point of customer lifetime value lies in making sure that the input of data is correct, valid, complete and standardized.

As part of GMC Software's commitment to stay in tune with a rapidly changing market we often conduct roundtable discussions.

What will have a bigger impact on your business; the price increases from the January 22^nd USPS® price change or the mail preparation changes that go into effect at the same time? 

In my last blog, I told you about the holistic approach Quadient takes on handling the digital transformation financial services are going through.

My last blog of  the KYC 2.0 series was devoted to privacy compliance.

We had a very busy two weeks with the launch of Inspire R11, which is the latest in CCM technology.