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Operations

What is CX?

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
young couple looking into shopping bags after shopping in boutiques

So, you’ve been tasked with transforming your organization’s customer experience. 

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Diving deep into Macrosoft’s 2021 CCM Survey: Part 3

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
a family on a hill under the sunset

In 2021, everyone is into Customer Journey Mapping! 

As a leading solution and service provider in the Customer Communications Management market, Macrosoft is committed to building g

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Diving deep into Macrosoft’s 2021 CCM Survey: Part 2

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
businesswoman professional worker working online doing job on laptop at desk

AI Usage in Customer Communications Management (CCM) 

As a leading solution and service provider in the Customer Communications Management market, Macrosoft is committed to building

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Diving deep into Macrosoft’s 2021 CCM Survey: Part 1

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
Closeup shot of a businesswoman using a digital tablet in the city

As a leading solution and service provider in the Customer Communications Management (CCM) market, Macrosoft is committed to building great applications using the most recent data in the marketplac

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Connecting the dots of the 2021 Aspire CCM Leaderboard: Mobile Design + Orchestrating & Decisioning

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
cloud node connection

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM for the fourth year runni

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Connecting the dots of the 2021 Aspire CCM Leaderboard: Omnichannel Orchestration and Customer Journey Mapping

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
human figure node connection and networking

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM for the fourth year runni

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Connecting the dots of the 2021 Aspire CCM Leaderboard: Rendering Engines + Cloud

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
node and dots connection with an abstract background

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM&nbsp

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Connecting the dots of the 2021 Aspire CCM Leaderboard: Customer Experience + Customer Enablement

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
woman shopping outdoor holding bags and smiling

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM for the fourth year runni

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Connecting the dots of the 2021 Aspire CCM Leaderboard: Customer Journey Visualization + Customer Enablement

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
a family on a hill under the sunset

Quadient has been recognized as an overall leader in the 2021 Aspire Leaderboard for CCM for the fourth year runni

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Executing effective customer engagement strategies

Submitted by r.couturier on Tue, 06/28/2022 - 16:06
woman working on plans and strategies with sticky notes

Every day, organizations are looking to not just boost customer engagement, but to create more effective interactions with their customers.  At Quadient, many companies contact us for help in

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