Quadient Recognized as One of 13 Notable Customer Journey Mapping Platform Vendors
The Bedrock of Customer Experience Management
Embracing Communications as a Portfolio for Enhanced Client Experiences
The Need for Effective Agency-Client Communications
In the state and local Health and Human Services (HHS) space, service delivery is continuously evolving.
Unleashing the Power of the Managed Service: A Game-Changer for Customer Communications Management
Alleviating the Burdens of CCM Management
Managing critical, enterprise-level Customer Communications Management (CCM) solutions can be a daunting task.
Bridging Communication Gaps in Child Support
Child Support is an extremely complex system with significant requirements, complicated processes, and frequent communication between agencies and the families they serve.
How to Fine Tune Your Customer Journey Mapping
When an organization has a client base that is composed of multiple generations it’s easy to make assumptions about the desires and wants of each generation based on generalities.
Journey Mapping Has Evolved. Are You Keeping Up?
The path in which customers engage with companies is no longer a linear one —it’s constantly changing.
Quadient utilizes its own CXM portfolio to win over talent
Competition for talent has never been fiercer. The Employee Experience team within Quadient’s Human Resources knew that they needed to put their “best faces” forward in order to attract and keep top talent as Quadient’s business continues to grow. HR turned to Quadient’s own industry-leading customer experience management (CXM) portfolio—Inspire Evolve for customer communications and Inspire Journey for journey mapping—to deliver more personalized, automated communications leveraging customer journey mapping and emotion scoring.
Quadient Named a Leader in the 2021 SPARK Matrix™: Customer Journey Mapping
Quadient is the only Customer Communications Management (CCM) solution provider to be featured and named a Leader in the SPARK Matrix™ for Customer Journey Mapping
Inspire Flex-as-a-Managed-Service
Inspire Flex-as-a-Managed-Service bundles all aspects of cloud hosting, infrastructure, and application management into an end-to-end service that lowers operating costs and gives valuable time back to your IT teams.