Bridging the Digital Divide in Benefits Programs with Modern Communications
Benefits Management Complexity Endures
As our world becomes increasingly digitally driven, government programs that provide essential services should be more accessible tha
Why 2024-2025 is Pivotal to the CCM-to-CXM Evolution
BE MORE by Evolving from CCM to CXM
Quadient was delighted to have Kaspar Roos, Founder & CEO of
Time to be remarkable and BE MORE
The venue was virtual, but a charge of anticipation and inspiration could be felt in the buzz of activity and conversations throughout the conference space.
2024 Power & Utilities Trend: Delivering Event-Driven Insight to Customers
The energy transition and regulatory shifts are making utilities more competitive and retail-like, calling for new customer engagement approaches. Discover how utility companies can establish themselves as valuable energy advisors by delivering event-driven insights across the customer experience.
Seven Ways to Reimagine the Supplier-Customer Dynamic
Utility CX satisfaction is declining worldwide, while consumer choice expands. To combat these trends, utilities must address changing customer expectations. Discover seven ways to reimagine your customer relationships for loyalty in a fast-changing, competitive market.
Driving Sustainability with Customer Communications Platforms
Creating a Greener Future with Innovative Solutions
As we celebrate Earth Day and reflect on the importance of environmental justice, now is a great time to explore innovat
Reimagining the Utility-Customer Relationship
Illuminating the Utility Consumer Point-of-View
Utility companies face increasing pressure to transform outdated business models into modern, customer-centric operati
Hilti leverages Quadient’s Customer Journey Mapping for exceptional customer experiences
Hilti’s CX team turned to Quadient® CJM to create detailed customer journey maps and discover pain points along the journey. Read the case study to learn more.
How British Gas leveraged Quadient Customer Journey Mapping to transform utilities for the 21st Century
In the UK utilities industry, increasing commoditization of utilities is pushing British Gas – UK’s largest energy provider – to strengthen their business by evolving into a home services provider and to enhance overall customer experience via optimized, seamless and satisfying customer journeys. British Gas chose to integrate Quadient® Customer Journey Mapping (CJM) to extend the power of Quadient’s omnichannel communication platform, Quadient Inspire. The result is a versatile, personalized and consistent business process that improves customer satisfaction.